Live chat is a popular activity on the Internet, which is widely used to support online businesses, such as interacting with visitors, offering instant customer service for products or services, replying customers’ questions, and so on. However, WordPress disappoints customers as it doesn’t include a built-in chat box. In order to help a wide range of WordPress fans experience this helpful functionality, in the below, we introduce 2 easy methods to build a WordPress chat room and related WordPress plugins.
Build WordPress Chat Room with Chat Plugins
It’s undoubted that plugin is the most important and easiest method to extend the website functionality. Actually, you can also use a chat plugin to build WordPress chat room. By simply installing and activating a plugin, you can easily create the chat room using the WordPress administrative interface.
Just like any other WordPress plugins, there are many free and paid plugins available for creating chat room. To narrow down your search and save your time, we are sharing a list of the greatest ones.
WP Live Chat Support
Website: http://wp-livechat.com/purchase-pro/
It is a free and fully functional plugin. You can communicate with your readers for engagement and better understanding. You do not have to hire 3rd party services in order to make communication possible for site visitors.
This plugin can help you increase your conversion rate by enabling live chat with an extremely friendly and easy-to-use interface. It does not show any advertising or credit box. Also, it gives you full customization control. Note that it has a free and a pro version available.
Formilla Live Chat
Website: http://www.formilla.com/
It is a live chat plugin with a rich-featured and powerful function. Installation is easy. Simply within minutes, you can chat with your visitors. It uses a pop-up window to prompt your readers to start chatting. It supports Google talk, mobile chat, and multiple languages.
Formilla has both free and premium versions. Premium version gives international language support and some other extended features. It is a great attention grabber and marketing tool for your business.
Casengo Live Chat
Website: http://www.casengo.com/
This plugin offers cloud service for customer support purposes. It gives you the option to handle live chats or Facebook and Twitter instant messages. You can use the combination of live chats and emails.
It offers full customization tools. You can use macros to give instant answers to customer questions. It also allows you to collaborate with your team with multi-channel support system. You can handle multiple brands or websites with only one plugin.
Comm100 Live Chat
Website: http://www.comm100.com/livechat/wordpresschat.aspx
This live chat plugin gives you the detailed review about your site visitors. You can enable live chat and live support with easy and simple installation procedure. You can easily add “live chat” button on your WordPress site to increase user engagement and customer satisfaction. It is not a free plugin, but comes with a free trial of 15 days. You can test this product to check whether it is worth your money or not.
ClickDesk Live Support
Website: http://www.clickdesk.com/
This free plugin offers a combination of great tools including social sharing button, help center, customer support, live chat and voice chat. These bundles of tools help you communicate effectively with your potential customers. Voice chat and calls are available in more than 40 countries. You can answer any questions or comments on Skype and Google Talk with this plugin. Install it now to use some great features for free.
Provide Support Live Chat
Website: http://www.providesupport.com/
Provide live chat support is ideal for customer services. This live chat plugin can be easily integrated with your WordPress site to achieve this purpose. It can help you cut down support costs. Also, you can run effective marketing campaigns as you have access to deep marketing data about your customers.
Live chat button can be added in any part of your website with the minimum effort and an easy installation procedure.
Flexy Talk Live Widget
Website: http://www.flexytalk.com/
It is a cloud-based live chat plugin that offers easy integration and quick activation, allowing you to use multiple live chat options. You can set rules and queues, and enable offline messages.
This plugin can also be integrated with Google talk and Facebook messages. With it, you can also block visitors based on their IP address. It can give you deep insights about your user experience.
Zopim Live Chat
Website: http://www.zopim.com/
This plugin is basically designed for WordPress ecommerce websites. You can just assume that this plugin is an online salesperson who assists your visitors in making right shopping choices. It can help you monitor user behavior and action on your website, and helps you answer customer questions in a satisfactory way.
This plugin is optimized for mobile devices and allows you to have proactive chat. Zopim is available in more than 40 languages.
Flyzoo Live Chat
Website: http://www.flyzoo.co/
This plugin is a complete toolbox offering live chat, chatting rooms, customer support services and many more, with which you can monitor your visitors in real time. It is great for blogs, online stores or any other sites needing online chatting service. It also allows one-to-one private chatting.
Installation for this plugin is easy, and you can have full customization control over appearance and location of live chat buttons. Flyzoo not only improves user experience, but also helps you boost your sales.
Chatwee Live Chat
http://www.chatwee.com/
Chatwee Live Chat is a great plugin that provides the best service for the blogging community. You can add the plugin with a few simple clicks of the button. The chat widget can appear as a chat tab at the foot of the website, or it can be presented as a chat box that can be inserted in a specific container. It is a fully customizable plugin that provides an advanced comment and social chat system for the WordPress websites.
Live Chats for WooCommerce
This is a plugin that can be integrated with WordPress websites. It allows you to switch easily from one of the best live chats in WooCommerce to another. The current version supports Zopim, and Olark live chats. The plugin also has a customizable chat window and button along with offline messaging system. The plugin saves up the history of the chat. This system is available for free.
ActiveHelper
http://www.activehelper.com/
The ActiveHelper Live Chat system is well-suited for all the small and medium sized websites by WordPress. This plugin can be accessed or integrated with any screen and viewing devices, such as the desktops or the mobile devices for all mobile systems.
It is also able to monitor all the visitors to the websites in real time, providing you with full control over the data and information in your website. The plugin can also be localized in over twenty languages.
In below, we take the Chat Room as an example and guide you how to use it to create a chat room.
Login into your WordPress admin panel, go to Plugins – > Add New, search for the Quick Chat, install and activate it.
Then, you can see the Chat Rooms in the menu bar, click the Add New to create a new chat room. At present, the chat room is available for visitors and you can interact with them at once.
Use Twitter to Chat With Others
Twitter is one of the most famous social networks in the world. However, few of people use it as a chat tool. Simply, adding a Tweet to me button on WordPress websites and it will allow readers to send a tweet to you directly from the website. In the follow, we show you the detailed guidelines to use Twitter to contact with readers on WordPress websites.
Just like adding a Twitter follow button in WordPress sites, you need to go to twitter official website to get a Mention button and add it to your website.
You can customize the Button Options, define tweet to somebody, set a default text, and give two recommended twitter accounts to readers to follow. Personally, we would like to enter my personal and the website twitter handles.
Copy the code first. Then return to your website, go to Appearance – > Widgets. Drag a text widget to the sidebar and paste the code into it. Still now, your website has a tweet to me button with which visitors can contact you directly.
Add WordPress Live Chat with Skype Button
Skype can be regarded as the most popular software used by webmasters for telecommunication. Almost three-quarters of websites adopt Skype for the instant conversation.
To achieve this goal, we highly recommend the WordPress plugin named as Skype Legacy Button. After installing it on your WordPress admin, you need to click the Skype Buttons from the Settings tab. In the next page, you need to adapt the default settings to your personal preferences to start using the button at anywhere you want within your website.
Basic Settings
First of all, you need to enter your Skype ID. This can be applied from http://skype.gmw.cn/. Note that if you want this button to invoke a multi-chat such as a conference calling, you need to enter the IDs of all the chatting participants, using a semi-colon for separation.
Second, you need to provide a special name that you want it to appear in Skype links on your website. Personally, we recommend you to use the upper class for each character of your name.
Next, you should choose the theme of the live chat button. This plugin offers you a variety of options, among which the White Dropdown is the most recommended one. It allows people to call you, chat with you, transfer you a file and add you to their Skype accounts simply via a dropdown list.
In the right hand of this setting page, you can find a preview section, demonstrating how your button appears at your website front-end.
Advanced Options
As for the advanced settings, you can configure the following aspects.
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- Post Content – If you want to insert a live chat button when writing posts, you can check the box of this part, so that you can get a special button on the WYSIWYG editor. Whenever you want to add the live chat, this button can do it for you.
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- Display & Function – This part allows you to decide whether to add the “Leave me voicemail” in the White Dropdown template, whether to allow call-to-action for each tag, whether to use the “Download Skype Now” link and many more.
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- Tag Text – Here, you can change the text of each tag as you like.
Once everything is setup, you can click the Save Changes button to check the final result.
Add WordPress Live Chat with Chat Room Plugin
This plugin allows you to create a simple and neat live chat without any third-party signs and advertisements. However, we have to mention that only your registered readers can join the conversation if you adopt this plugin.
Upon the successful installation, you can find a Chat Rooms tab in your dashboard. Simply click it and choose the Add New button. In the next page, you only need to enter the name of this chat room and click the Publish button.
Next, you need to add your newly created chat room to your navigation menu, so that people can find it easily. For this, you should click the Menus button from the Appearance tab. Then, choose your new chat room and add it to the menu. Do not forget to save the settings.
Now, you can go back to your homepage to figure out whether the Chat Room button can be found from the navigation for the instant live chat.
